On behalf of all of the staff at Gripforce, I would like to thank you for your
interest in our products. Gripforce has been in business for over three years
and we pride ourselves on unparalleled quality and a reputation for unmatched
service capabilities.
Gripforce products are currently in high demand. We maintain close control of
our Distribution and Dealer network in order to maintain the overall quality of
our service and technical capabilities. In order to better service our customers
we would like to first ascertain the nature of your business and your desired
intention for our products. In order to assist us in this exercise we kindly ask
that you complete the attached questionnaire.
Upon completion of questionnaire, please attach:
Resale Certificate (CA, companies only)
Name of Company
Pertinent individuals
Titles and responsibilities
Phone Number
Fax Number
email
Authorized sales agent must confirm all orders with a signed purchase order.
Any account not on NET 30 days terms must be pre-paid and accepted payment methods
are:
- VISA
- Master Card
- Company Check
All purchase orders must be sent to:
Speed Solution International, Inc.
1350 W. Lambet Rd. #B
Brea, CA 92821
All open account NET 30 invoices are due 30 days from the invoice date. A late
charge of 1.5% (18% annually) will be added to all past due invoices. Gripforce
reserves the right to terminate any account that fails to make payments when due.
Any account that is more than 60 days past due will no longer be considered an
active account and all invoices due will be turned over for collection. Any collection
fees associated with recovering the debt along with any legal fees incurred, will
be charged to the debtor.
All Gripforce shipments are F.O.B. Cerritos, California 90703. Freight and handling
is prepaid on all shipments of $ 2,500 or more U.S. dollars. Gripforce reserves
the right to choose the carrier on all prepaid shipments. Drop shipments must
be pre-approved and are subject to a $10.00 handling charge (added to the shipping
charge) per drop ship location. All shipping discrepancies must be reported within
(5) business days of receipt of goods.
Any unauthorized return will be refused. You must call and receive a RMA (Return
Merchandise Authorization) number. This number must be displayed next to your
return address on the outside of your shipping container. All returns must be
sent to:
Speed Solution International, Inc.
1350 W. Lambert Rd. #B
Brea, CA 92821
Gripforce will not accept returns received more than 30 days after the invoice
date, unless prior agreement has been made. All on account returns will be issued
as a credit towards future purchases. All approved Cash/Check returns will be
refunded through our office within 15 days. Defective merchandise will be exchanged
once received for evaluation. There is a 25% restocking fee on accepted returns,
excluding cores and special orders. Special ordered items require a non-refundable
50% deposit. All orders must be inspected upon receipt. Damages should be reported
to the carrier immediately when the shipment is received. Damaged goods are the
responsibility of the shipping company. The customer must make claims with the
shipping company when damage occurs. All returns must include a copy of the original
invoice, or no credit will be issued. Stock adjustments, of product in "as new"
sellable condition, may be no more than 5% of previous year's purchases with offsetting
order.
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